Wali St Ltd (hereinafter the “Company”) aims to provide superior services to all of its clients.

The Company has appointed a Compliance Officer to efficiently handle any complaints from the Clients. This is to allow the Company to resolve and apply mandatory measures to avoid any recurring issues.

Definition
The Company classifies a complaint as any objection and/or dissatisfaction that the Client may have with regards to the provision of the services provided by the Company. A complaint form is enclosed at the end of this policy.

Procedure
The Compliance Officer shall be responsible for handling Client complaints, except in the case where the complaint involves the Compliance Officer, whereby the complaint shall be handled by the Representative Officer.

The Client may register a complaint by completing the complaint form, using any of the following options:

Email: support@walist.net
When the Compliance Officer receives the Client’s complaint then a written
acknowledgement will be sent to the Client within 7 business days;
The Company will attempt a final response within 30 business days, however in case
we are still not in a position to resolve the issue then the Compliance Officer will
notify you in writing stating the reasons for the delay and indicate an estimated time
to resolve the issue;
A final response should be provided to the Client within 60 business days the latest
from the date he submitted his complaint.